Information We Collect

When you engage with our services, we collect several types of information to provide you with tailored financial guidance and support. The data we gather helps us understand your business needs and deliver relevant solutions.

Personal Identification Information

This includes your name, business name, email address, phone number, and postal address. We collect this when you fill out inquiry forms, register for our programs, or contact us directly. Some of this information is essential for us to communicate with you and provide our services effectively.

Business Information

To offer meaningful financial advice, we need to understand your business context. This might include your industry sector, business structure, annual revenue ranges, number of employees, and specific growth challenges you're facing. You provide most of this voluntarily during consultations or through assessment forms.

Technical Data

Like most websites, we automatically collect certain technical information when you visit our site. This includes your IP address, browser type, device information, pages visited, and time spent on different sections. We use this to improve site performance and understand how people navigate our resources.

Communication Records

We keep records of our interactions with you – emails, phone call notes, meeting summaries, and any documents you share with us. This helps us provide consistent service and reference previous conversations when needed.

How We Use Your Information

Every piece of information we collect serves a specific purpose related to delivering our services or improving your experience.

• Responding to your inquiries about our financial consulting services and providing relevant information about programs that might suit your business
• Processing registrations for learning programs and workshops scheduled throughout 2025 and into 2026
• Sending educational content, market insights, and updates about Australian business finance regulations that might affect your operations
• Analyzing website usage patterns to identify which resources are most helpful and where we can improve navigation
• Maintaining records of our professional relationship for continuity and quality assurance
• Complying with legal obligations under Australian financial services regulations and tax laws
• Improving our service offerings based on common questions and challenges we identify across our client base

Legal Basis for Processing (Australian Context)

Under the Privacy Act 1988 and Australian Privacy Principles, we process your information based on several legal grounds depending on the situation.

When you request information or sign up for our services, we process your data to fulfill that agreement. If you've agreed to receive our newsletter or educational content, that's consent-based processing. We also have legitimate business interests in analyzing how our website performs and improving our services – but only when those interests don't override your privacy rights.

Sometimes we're legally required to collect and retain certain information, particularly around financial services compliance and record-keeping obligations for Australian businesses.

Data Sharing and Third-Party Services

We work with a limited number of trusted service providers who help us operate our business. These relationships are carefully managed to protect your information.

Service Providers We Work With

Our email marketing platform processes contact information when we send newsletters and program updates. We use a cloud-based customer management system to organize client interactions and program registrations. Our website hosting provider necessarily has access to technical data from site visits. Payment processing for program fees is handled through secure Australian financial institutions.

All these providers are contractually obligated to protect your data and can only use it for the specific services they provide to us. They can't use your information for their own marketing or other purposes.

Legal Disclosures

We might need to share information if required by Australian law, court order, or government regulation. This includes responding to valid legal requests from law enforcement or regulatory bodies. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If pyrathelios were to merge with another company or transfer ownership, your information would be part of that transition. We'd notify you before any transfer and ensure the new entity respects this privacy policy or gives you the option to delete your information.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, email us at contact@pyrathelios.com with your request. We'll verify your identity before processing requests that involve accessing or changing your data. This verification protects your information from unauthorized access.

Data Security Measures

We've implemented multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. While no system is completely foolproof, we take reasonable precautions appropriate to the sensitivity of the data we handle.

Our website uses SSL encryption for all data transmission. Access to client information is restricted to staff members who need it to perform their roles, and they're trained on privacy obligations. We use secure, password-protected systems for storing digital records, and physical documents are kept in locked facilities at our Blaxland East office.

We regularly review and update our security practices to address emerging threats. Our service providers are required to maintain similar security standards. If we ever experience a data breach that might affect you, we'll notify you and the relevant authorities as required under Australian law.

Data Retention Periods

We don't keep your information longer than necessary. Retention periods vary depending on the type of information and legal requirements.

After these periods expire, we securely delete or anonymize the information so it can no longer identify you. If you request deletion before the standard retention period ends, we'll accommodate that unless legal obligations require us to keep specific records.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device – to improve functionality and understand how visitors use our site. You have control over these.

Essential cookies are necessary for basic site operation, like remembering your session as you navigate between pages. Analytics cookies help us understand which content is most valuable and where people might be having difficulties. We don't use advertising cookies or share cookie data with advertising networks.

You can manage cookie preferences through your browser settings. Blocking all cookies might affect some site functionality, but you'll still be able to access most content. Our contact forms and core information remain fully accessible without cookies.

International Data Transfers

Your information is primarily stored and processed within Australia. However, some of our service providers operate cloud infrastructure that might involve international data transfers.

When data is transferred outside Australia, we ensure the receiving country has adequate privacy protections or we implement additional safeguards like standard contractual clauses. The Australian Privacy Principles require us to take reasonable steps to ensure overseas recipients handle your information consistently with Australian privacy law.

If you have concerns about international data transfers, contact us and we can provide more specific details about where your particular information is stored and processed.

Children's Privacy

Our services are designed for business owners and professionals. We don't knowingly collect information from individuals under 18 years of age. If we discover we've inadvertently collected such information, we'll delete it promptly.

Parents or guardians who believe we might have information about someone under 18 should contact us immediately so we can address the situation.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top of this page shows when the current version took effect. We encourage you to review this policy occasionally, particularly before sharing new information with us. Continued use of our services after changes indicates acceptance of the updated policy.

For major changes that significantly affect how we use your information, we'll seek your explicit consent before implementing them.